Smartflow Technologies Ltd ("Smartflow", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, use our digital tools and services, or otherwise interact with us.
This Privacy Policy is intended to comply with the Nigeria Data Protection Act (NDPA), 2023, and other applicable data protection laws.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Personal and Business Information
This includes information you voluntarily provide when you:
- Book a product demonstration
- Request a quotation
- Contact us
- Complete online forms
- Subscribe to updates
Information may include:
- Full name
- Business email address
- Telephone number
- Company name
- Job title
- Business address
- Industry
- Any additional information you choose to provide.
Business Operational Information
Where you use our interactive tools, such as our ROI Calculator, Product Configurator, or AI Product Recommender, we may collect business-related operational information, including:
- Number of stations
- Fleet size
- Fuel consumption estimates
- Operating costs
- Equipment requirements
- Other business metrics voluntarily entered by you.
Technical Information
When you visit our website, we may automatically collect technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Usage analytics
- Cookie and session information.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide requested information.
- Schedule product demonstrations.
- Prepare quotations and business proposals.
- Generate ROI reports and business recommendations.
- Deliver requested products and services.
- Improve our website, products, and customer experience.
- Provide technical support.
- Maintain the security and integrity of our systems.
- Detect, investigate, and prevent fraud or unauthorized activity.
- Comply with applicable legal and regulatory obligations.
- Improve automated customer support and AI-assisted services.
3. The Basis of the Collection of the Personal Data
The basis of the collection of the personal data include:
- identity, residence or place of business of, and means of communication with the data controller and its representatives, where necessary;
- specific lawful basis of processing under section 25(1) or 30(1) of the NDPA, and the purposes of the processing for which the personal data are intended;
- recipients or categories of recipients of the personal data, if any;
- existence of the rights of the data subject under Part VI;
- retention period for the personal data;
- right to lodge a complaint with the Commission in accordance with section 46 (1) of the NDPA; and
- existence of automated decision-making, including profiling, the significance and envisaged consequences of such processing for the data subject, and the right to object to and challenge such processing.
4. Legal Basis for Processing
We process personal information where necessary to:
- Perform a contract or take steps before entering into one.
- Respond to your requests.
- Comply with legal obligations.
- Pursue our legitimate business interests, provided those interests do not override your rights.
- Obtain and rely on your consent where required by law.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Enable essential website functionality.
- Improve website performance.
- Remember user preferences.
- Analyse website traffic and usage patterns.
- Enhance user experience.
You may configure your browser to refuse cookies; however, some features of the website may not function correctly.
6. Sharing of Information
We do not sell your personal information.
We may share information only where necessary with:
- Trusted technology and cloud infrastructure providers.
- Analytics and communication service providers.
- Authorized OEM manufacturers and implementation partners where necessary to deliver requested products or services.
- Professional advisers including auditors, insurers, and legal advisers.
- Government authorities or regulators where disclosure is required by law.
All third-party processors are required to implement appropriate security measures, process personal information only for authorized purposes and comply with applicable data protection law.
The information given and/or supplied to Smartflow is deemed irrevocable consent and shall apply to use and application of shared information.
7. International Data Transfers
Some of our technology providers and business partners may be located outside Nigeria.
Where personal information is transferred internationally, we implement appropriate safeguards to ensure such transfers comply with the Nigeria Data Protection Act (NDPA) and the General Application and Implementation Directive (GAID) and applicable data protection regulations and guidelines.
8. Data Security
We implement appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services;
- Respond to enquiries;
- Fulfil contractual obligations;
- Comply with legal and regulatory requirements;
- Resolve disputes; and
- Enforce our agreements.
When information is no longer required, it will be securely deleted or anonymized where appropriate.
10. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information.
- Request restriction of processing.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the appropriate data protection authority.
Requests may be submitted using the contact details below.
11. Children's Privacy
Our website and services are intended for business users and are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that we have collected such personal information, we shall delete it as soon as possible.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated effective date.
13. Contact Us
For questions regarding this Privacy Policy or to exercise your privacy rights, please contact:
Smartflow Technologies Ltd
Wihu Avenue, Wilmer St, Isheri Rd, Olowora, Ojodu Berger 102109, Ogun State
Email: info@smartflowtech.com
Phone: 0907 249 8398